Privacy Policy
Last updated: 25 March 2026
1. Who We Are
TeamTradie is operated by Nebula Dev Ltd (New Zealand). We provide an AI office management assistant for trade businesses via WhatsApp.
2. Data We Collect
- Account data: Your name, phone number, trade type, country, timezone, and billing details.
- Messages: Text messages, voice notes, and photos you send via WhatsApp. These are processed to deliver the service.
- Business data: Information from connected tools (Xero, MYOB, Google Calendar) including invoices, quotes, jobs, and client records.
- Customer data: Names, phone numbers, addresses, and job details of your customers, as shared by you through messages or connected tools.
- Usage data: Message counts, tool usage, API calls, and compute time for billing and service improvement.
3. How We Use Your Data
- To deliver the TeamTradie service (message processing, job tracking, invoicing, scheduling)
- To personalise your AI assistant (learning your preferences, clients, pricing)
- To send scheduled communications (morning briefs, quote follow-ups) with your approval
- To bill your subscription accurately
- To improve the service (aggregated, anonymised usage patterns only)
We do not sell your data. We do not use your data to train AI models.
4. Sub-Processors
We use the following third-party services to deliver TeamTradie:
| Provider | Purpose | Data |
|---|---|---|
| Anthropic (Claude) | AI processing | Message content |
| Meta (WhatsApp) | Messaging channel | Messages, phone numbers |
| Fly.io | Agent compute | Business data, workspace files |
| Neon (Postgres) | Database | Account, usage, audit data |
| Paddle | Billing | Payment details, subscription status |
| Composio | Tool integrations | OAuth tokens for connected services |
5. Data Storage & Security
- Data is stored in the Sydney (SYD) region for AU/NZ users, London (LHR) for UK/EU users.
- Each tradie gets an isolated compute environment — your data cannot be accessed by other users.
- All data in transit is encrypted via TLS. Database connections use SSL.
- All outbound messages to your customers require your explicit approval before sending.
- We maintain an audit log of all messages and actions for accountability.
6. Data Retention
- Message and audit data is retained for 90 days by default.
- You can configure a custom retention period for your account.
- Billing and usage data is retained for the duration of your subscription plus 12 months (for tax/accounting compliance).
- On account deletion, all data is permanently removed (see section 7).
7. Your Rights
Under the New Zealand Privacy Act 2020 and Australian Privacy Principles, you have the right to:
- Access: Request a copy of all data we hold about you and your business.
- Correction: Request correction of inaccurate data.
- Deletion: Request permanent deletion of all your data, including your AI agent, workspace, connected tool data, messages, and audit logs. We will complete deletion within 30 days.
- Portability: Request an export of your data in a standard format.
To exercise any of these rights, message "DELETE MY ACCOUNT" via WhatsApp or email privacy@teamtradie.io.
8. Customer Data (Your Customers)
When you share your customers' information with TeamTradie, we act as a data processor on your behalf. You are the data controller and are responsible for ensuring you have the right to share this information with us. We process customer data solely to deliver the service to you and do not use it for any other purpose.
9. Changes to This Policy
We will notify you via WhatsApp of material changes at least 14 days before they take effect.
Contact
Privacy questions? Email privacy@teamtradie.io or message us on WhatsApp.